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Our Shipping Policy

Shipping Method

We ship all orders with the Austrian Post and all packages are sent with a tracking number.

Shipping duration

National Orders: 2 - 4 business days

EU Orders: 3-5 business days

EEA & Swiss Orders: 5 - 7 business days

All other countries: 14 - 21 business days

Packaging Ethos

We consider packaging early in the design process because its a priority for us to be a sustainable and fair a company in all steps of our value chain. As such  our packaging and branding materials are plastic free except for the rare occasions when other options do not yet exist for the product design. Sometimes plastic is the most long-term sustainable option. Our products are designed to be used in everyday life and therefore must be functional In this case we opt for recycled materials because often for functional purposes. 

Shipping Costs

National EUR 5

EU EUR 7

EEA (European Economic Area), Switzerland EUR 10

USA, Canada, Australia, UAE EUR 20

Customs Duties

Please keep in mind that orders placed outside the European Union may be

 
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Our Return Policy

The Small Print


We accept exchanges and returns for any unused products in their original packaging for up to 30 days from the date of purchase. Just print out our Return Form, which is available below and follow the steps to request a return.


In the case of an exchange, we share the costs by sending the new item free of charge. Its important to us that you are happy with your purchase.

* Please note that the cost for returns is the customers responsibility as we are a small business. We hope to offer free returns in the future!


For further questions, please don't hesitiate to get in touch we are happy to assist and welcome feedback.

Contact Us
 

Return Form

You can print out our return form here. Please fill out the details of the item(s) you are returning and include it in your return package.