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Terms & Conditions

Good to Know

At, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a detail of  our Privacy Policy and our Terms & Condtions.

Welcome to the Kingsley Crew GmbH (“Kingsley Crew”) website and online shop as found at (“Website”). The following terms & conditions (“Terms”) define the use of the Site by either accessing, viewing and/ or using any content and services available on the Site. These Terms & Conditions are relevant for all B2C relationships both online by the use of this website and POS. This includes the Kingsley Crew Privacy Policy and your agreement to its terms. These Terms are the same for all customers, single, company or retail (“customer”) unless otherwise stated. The relevant terms are those listed on the Site as the time of purchase. The customer accepts these terms by completing the purchase order. By visiting this website and our shop you agree to and are bound to these terms and conditions. Should you prefer not to agree to these terms and conditions, then please do not use this website or visit our online shop. The terms “our”, “we” and “us” refer to KINGSLEY CREW (operated and managed by Lauren Alonzo). The Kingsley Crew website and online shop adheres to the GDPR regulations.Austrian law applies for this website and online shop. The validity of the "United Nations Convention on Contracts for the International Sale of Goods of April 11, 1980" is exempt.Should individual terms of this Terms and Conditions sheet be invalid or partially invalid, the remaining correct sections are still valid and not interfered. In this case the Customer and Kingsley Crew will both agree to appropriate new terms. The same applies for unforeseen events that may occur and influence the contractual obligations.

Content, graphics, photos and texts serve the purposes of product and service descriptions and customer care. We reserve the right to deviations and errors.The place of performance is the (company) headquarters in Liechtensteinstrasse 59, A-1090 Vienna, Austria. For business customers, the place of jurisdiction is Vienna 1010. For Customers the place of jurisdiction is the factually competent court near the Customers residence.

Offer and Contractual Agreement

The contract between Kingsley Crew and the customer becomes binding once the purchase has been completed. An order confirmation form and acceptance of the order by Kingsley Crew will be provided upon sales purchase and sent to the customer via email and is binding 24 hours after an order has been placed. An order can be cancelled within 24 hours of the purchase by email to

Any potential impediments to delivery will be communicated to the customer by Kingsley Crew within 7 business days. Processing of orders can take longer than usual die to Covid-19 and unexpected events. We do our best to process all orders in due time so customers can enjoy their orders as soon as possible.

Kingsley Crew reserves the right to make alternations to the products and services offered at any time. We strive to provide our customers with the best possible products and services, implement sustainable practices and use sustainable suppliers whenever possible.

Exchange and Return Policy

We accept exchanges and returns for any unused products in their original packaging for up to 30 days from the date of purchase. Please use the Exchange & Return Form provided in the shipment if necessary. Or click here to download a new form. For further questions, just get in touch and we are happy to assist you.

Checkout and Payment

All quoted prices are in EUR and include VAT (value added tax), other EU taxes and exclude shipping and delivery costs. All customers outside of the EU may be subject to local import and export costs, customs fees or other extra unforeseeable charges for Kingsley Crew. Please visit your local authority for further information regarding potential customs duties. All Payments are to be made in full upon checkout by PayPal, Credit Card or Bank Transfer. Orders will be processed and fulfilled upon receival of the Customers complete payment.

Shipping and Delivery

Kingsley Crew is happy to ship worldwide within a standard of 5 to 21 business days of an order confirmation. Shipping costs are always listed in the cart at checkout and can be subject to changes. Should an order not be able to be fulfilled because of unavailability or unforeseeable events we will immediately inform the Customer and cancel the order or offer a refund.

Advertising and Newsletters

All customers must opt in to receive updates and advertising content from us. The Customer may cancel this subscription at her/his own discretion. We reserve the right to make modifications to these Terms and conditions which are effective immediately upon publication whenever necessary.  Any orders affected by changes will be handled individually and customers will be contacted directly by Kingsley Crew. Visits to our site after modifications bind you to the new terms. Please feel free to read these Terms and Conditions at your own discretion in order to be sure you agree to any modifications made.

Customers Obligations

Please ensure that your access to this site is done legally and is not prohibited by laws which apply to you. Further, you should take precautions necessary to ensure that the process you use to access this website does not expose you to the risk of malicious computer code, viruses, or other forms of interference which may cause damage to your own computer system. We are not responsible for any interference and or damage to your computer system which may arise in connection to your use of this website and any linked website. It is not allowed to use our website for anything other than the purposes as defined in this Terms and Conditions Policy. In detail no hacking or disruption of the operation of this website is permitted and may result in legal action. The same applies to any actions on your part that place unreasonable strain on our systems. The Customer agrees to the dissolution of any contract and obligations on our part (on offers, employees and agents working on our part) should they not comply with the terms and conditions as listed.

Intellectual Property

All of the products, services bodies of work featured on this website is owned by Kingsley Crew or has been licensed, given or provided to us. Unless otherwise communicated by us, you are authorized to view, play, print and download documents, audio and video published on this website for your personal and non-commercial purposes only.

Additionally, you may not modify, copy, reproduce, publish, license, transfer or sell and perform, distribute, display, transmit, or create derivative works from any material, work or information available on this website. As authorized under copyright laws, the Customer is responsible for obtaining permission to use any copyrighted material available on this website and online shop. The use of any Kingsley Crew work on other websites or networks in a device/computer environment is prohibited as is the removal, alteration to trademark and copyright work found on this website.

Restricted Use

Unless otherwise agreed upon in written form, access to this site is permitted only for your personal use. You are permitted to print a copy of information provided on this website for your personal use, unless expressly prohibited. You may not sell information published on this website without our written consent.

Terms & Conditions: Text
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